Frequently Asked Questions (FAQ)

The following frequently asked questions are common among those contemplating University of Malaya (UM). This page provides answers to these questions and provides links to useful UM websites that provide additional answers.

No email is coming to my outlook / smartphones. What should I do?
Referring to the above link, goggle is implementing bandwidth quota will hinders /stop email from coming into your devices for a certain amount of time when the quota is reached.

My email is too crowded, what can I do?

Email Too Crowded. Google has a tool for that.

  • In our email we can filter email received and move them to a designated folder.
  • Please follow the steps given.

Backup your inbox, here's how.

Please be advised that PTM WILL NOT store any backups of your UMMAIL or SISWAMAIL emails. Therefore please backup your email via the methods given.

  2. By using email client (i.e. Microsoft outlook , Mozilla Firefox etc.)

    - via the second method please take into consideration the bandwidth quota that Google email services is using

How to read my email in my hand phone?

To properly use this option,

  • Update your password in UMMAIL
  • Use your full email address in the username text box for all version of phone setup. (i.e.
  • Refer to links for your device setup option

How to recover my password?

Go to

  • Click Forgot password tab
  • Click Password recovery page link
  • Enter your ic/passport number
  • A password recovery email will be sent to your alternative email address 

Can I forward my SISWAMAIL email to another email account (Yahoo, Gmail etc.)?

Yes, please refer to the links given :

How to update Your SISWAMAIL profile / password?

Here are some tips to edit your SISWAMAIL profile

  • Login to your siswa mail account.
  • Change password, update profile and alternative email address
    • Login to SISWAMAIL
    • Click your email address (top right corner)
    • Click account
    • Click Security (Left corner)
    • Click Change password
    • Change your password or your SISWAMAIL profile here
    • Please sign out and re-login to your SISWAMAIL account
  •   Change send as name
    • Login to SISWAMAIL
    • Click option icon (top right corner)
    • Click Settings
    • Go to Account Tab
    • Edit Send as info

How to Create a SISWAMAIL account?

For student to be able to create a new siswa mail account :

  • must have an active student number
  • completed all student registration proses
To register a SISWAMAIL account:
  • go to
  • click create new account
  • enter your student number and IC/passport number
  • follow the guides given to create a new SISWAMAIL account.