Frequently Asked Questions (FAQ)

The following frequently asked questions are common among those contemplating University of Malaya (UM). This page provides answers to these questions and provides links to useful UM websites that provide additional answers.


How to use this UMCMS System?

Please click here : User Manual for UMCMS

How to create a website using UM Content Management System (UMCMS)?

We provide a central UM Content Management System (UMCMS) to help facilitate UM Responsibility Center in developing their own respective websites.Our (UMCMS) engine offers UM departments & research centres the option to create a distinctive look for their website.

Steps on How to get started with CCM Edi 2.0:

  • Please check available training dates from this website https://umcms.um.edu.my/
  • Get an appointment via emel to umweb@um.edu.my with all the details below :
    > Department Name / Research Centre :
    > Preferred Training Date :
    > List prospective attendee(s):
    > please state person to contact (email / phone)
  • Please bring along the following documents during training :

  • Draft wireframe for your new website . Click here for sample
  • softcopy of sample information / content for the website

Any further enquiry please contact : +603-7967 6728  (Administrator UMWeb)
or

  • request through Helpdesk System as step below : 

    1) Login to https://helpdesk.um.edu.my/
    2) Click the New Complaint / New request
    3) Complaint to the PTj: PTM / Information Technology Center
    4) Please choose Type of Complaint: ICT / PTM
    5) Please choose a Problem Category: Application System
    6) Please select the Problem Type: UM Website page or site PTj UM
  • Get an appointment via Helpdesk System with all the details below :
             > Department Name / Research Centre :
             > List prospective webmaster:
             > Please state person to contact (email - ummail account and phone number)
             

Please bring along the following documents during training :

  • Draft wireframe for your new website . Click here for sample
  • softcopy of sample information / content for the website

Any further enquiry please contact : +603-7967 7159 (Administrator UMWeb)

System Helpdesk User Manual-Website